Inquiry Follow-Up for Local Businesses

When someone reaches out, they get a prompt, friendly reply — and you get notified right away. Every inquiry is kept in one place, so nothing gets lost while you're busy working.

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New Lead — 2:47 PM
Hi, I called about getting a quote for my driveway but no one picked up
2:47 PM
Hey! This is Mike at Apex — sorry I missed you, I'm out on a job. Happy to get you a quote. What's the rough square footage?
2:47 PM · sent automatically
Wow that was fast. It's about 600 sq ft, lots of oil stains
Illustration · sample data
What's Included

What we build

A straightforward way to make sure every inquiry gets a reply and nothing is forgotten.

Instant response to every new lead

The moment someone calls and doesn't reach you, or submits a form, they get a text back within seconds — so the conversation starts while they're still interested.

Immediate owner notifications

You get a text or app alert the second a real lead comes in, with their name, request, and contact info — so you can jump in when it matters.

One place for every inquiry

Calls, forms, texts, and social messages all land in one simple board. You can see every open opportunity and exactly what stage it's in.

Automatic follow-up when leads go quiet

If a lead doesn't respond, friendly follow-up messages go out over the next few days. Most bookings happen on the second or third touch — the system makes sure those touches happen.

  • Automatic text reply to missed calls
  • Instant replies to form submissions
  • Owner notifications for every new lead
  • One place for every inquiry
  • Facebook & Instagram message routing
  • Automatic follow-up sequences
  • Two-way texting from one inbox
  • Lead source tracking
  • Response templates in your voice
  • Simple mobile app access
How It Works

How it works

  1. 01

    We map every way leads reach you

    Phone, website forms, Google Business Profile, Facebook, Instagram — we find every entry point and route them all into one place.

  2. 02

    We write the responses in your voice

    The instant replies and follow-ups sound like you — friendly, local, and human. No robotic scripts, no corporate-speak.

  3. 03

    We set timing that feels natural

    Instant first reply, then well-spaced follow-ups over days — persistent enough to win the job, never spammy enough to annoy.

  4. 04

    You watch it run

    You'll see every conversation and every stage in one organized list. Jump into any thread personally whenever you want — the system fills the gaps.

FAQ

Common questions

Within five minutes if you want the best shot at winning the job. Response rates fall off a cliff after that — many studies show leads contacted in the first five minutes are dramatically more likely to convert. That's the whole reason the first reply is automated: it happens in seconds, every time.

No — we write them with you, in your voice. Something like: “Hey, this is Mike at Apex. Sorry I missed you — I'm on a job. What can I help you with?” Customers read it as a fast, personal reply, because that's what it is.

The conversation lands in one inbox you can answer from your phone. Automation opens the conversation and keeps it alive; you close the job. You can jump into any thread at any point.

No. Your existing business number keeps working exactly as it does now. The system adds the response layer behind it.

A CRM stores leads — it doesn't respond to them. If leads still wait hours for a reply, the storage isn't the problem. We can usually work alongside what you already use.

Most follow-up systems are running within one to two weeks, including writing the messages in your voice and connecting your lead sources.

Related services
Online BookingQuote Follow-UpPast-Customer OutreachReporting

Let's talk about your marketing.

Tell us about your business and what you'd like to improve. We'll reply within one business day to set up a time to talk.

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